Cleftune's Cancellation Policy

Cleftune allows teachers to choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both students and teachers alike.

Flexible

• A full refund or reschedule is available if a client cancels before the start time of the lesson.

• If canceled after the scheduled start time of the the lesson, no refund is available.

• Course Cancellation: A full refund is available if a client cancels the remaining lessons by 12:00pm the day before the closest lesson begins. You will be refunded for all your remaining prepaid lessons.

Moderate

• A full refund or reschedule is available if a client cancels by 12:00pm the day before the lesson begins. 12:00pm is determined by the teacher's time zone.

• If canceled later than 12:00pm the day before the service begins, no refund is available.

• Course Cancellation: A full refund is available if a client cancels the remaining lessons by 12:00pm the week before the closest lesson begins. You will be refunded for all your remaining prepaid lessons.

Strict

• A full refund or reschedule is available if a client cancels by 12:00pm one week before the service begins. 12:00pm is determined by the teacher's time zone.

• If canceled later than 12:00pm one week before the service begins, no refund is available.

• Course Cancellation: A full refund is available if a client cancels the remaining lessons by 12:00pm the month before the closest lesson begins. You will be refunded for all your remaining prepaid lessons.